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Customer Success Operations Lead
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Job Description
- Req#: 5116587008
Employer Industry: AI Marketing Technology
Why consider this job opportunity:
- Unique opportunity to join a fast-moving startup at the forefront of AI innovation
- Immediate ownership and impact within a high-performing team
- Significant career growth potential as the business scales
- Opportunity to tackle challenging and abstract problems in the legacy mar-tech industry
- Supportive and collaborative work environment with a commitment to high-quality work
What to Expect (Job Responsibilities):
- Build and manage a centralized customer intelligence layer that integrates product usage, account context, and engagement signals
- Define and iterate on health scoring and risk signals to provide actionable insights
- Translate customer success strategy into scalable workflows, automation, and playbooks
- Partner with technical teams to define system requirements, test solutions, and drive rollouts
- Identify and resolve friction in existing customer success operations to enhance scale and consistency
What is Required (Qualifications):
- 5+ years of experience in Customer Success Operations, Revenue Operations, or Customer Success Leadership in a marketing tech environment
- Proven experience in building or evolving customer success operations in early-stage or fast-scaling environments
- Strong systems thinking with hands-on experience in designing workflows and data-driven processes
- Comfortable working with product usage data and cross-functional stakeholders
- Highly collaborative with experience working across Product, Sales, and Customer Success Operations
How to Stand Out (Preferred Qualifications):
- Experience using AI tools, no-code platforms, or light scripting to enhance operational efficiency
- Startup-ready mentality with a proactive approach to ambiguity and building from the ground up
#AI #MarketingTechnology #CustomerSuccess #StartupOpportunity #CareerGrowth
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