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Customer Success Specialist - Remote within the United States
5 days agoWhat's your preference?
Job Description
- Req#: 7035
Employer Industry: Automotive Parts and Repair Software Solutions
Why consider this job opportunity:
- Opportunity for remote work or hybrid flexibility
- Strong sense of camaraderie and community within the team
- Empowerment to take risks and learn in a dynamic environment
- Chance to drive innovative solutions for the automotive industry
- Opportunity for career growth and personal development
What to Expect (Job Responsibilities):
- Provide post-onboarding support to customers on various OEC platforms throughout the life of their contracts
- Support dealers and repair facilities by enhancing product usage and educating staff on functionality
- Establish desired outcomes and create goals to drive product adoption
- Respond to customer inquiries and resolve issues via phone and email
- Identify upsell opportunities and communicate them to the Direct Sales team
What is Required (Qualifications):
- Associate degree from an accredited college or directly related job experience in building business relationships
- At least one (1) year of experience in a Customer Success or Account Manager role
- Strong organizational skills with the ability to prioritize high-impact tasks
- Proven success in customer-facing roles and developing business relationships
- Experience using Microsoft Dynamics CRM is preferred
How to Stand Out (Preferred Qualifications):
- Experience in the automotive industry and SaaS customer success roles
- Familiarity with OEC's parts ordering systems
- Ability to multi-task and pivot attention/resources as needed
- Motivated critical thinkers who can work independently with minimal guidance
#AutomotiveIndustry #CustomerSuccess #RemoteWork #CareerGrowth #InnovativeSolutions
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