Qurate Retail Group
Dispute Specialist
6 days agoWhat's your preference?
Job Description
- Req#: R81549
Employer Industry: Retail and E-commerce
Why consider this job opportunity:
- Competitive compensation and benefits package, including health care benefits starting on day one
- Paid time off, parental leave, and paid volunteer hours
- Employee assistance program and tuition reimbursement benefits
- Amazing company discounts across the employer's retail brands
- Opportunity for career advancement within a Fortune 500 company
- Flexible remote work arrangement with occasional onsite requirements
What to Expect (Job Responsibilities):
- Research and resolve disputes across various bank associations including MasterCard, Visa, Discover, American Express, PayPal, and Branded Card
- Process incoming calls and communicate effectively with customers and banks through verbal and written correspondence
- Assist in mitigating losses through rebills, recovered merchandise, and identifying cardholder trends while recommending workflow improvements
- Maintain thorough knowledge of MasterCard/Visa rules and regulations to analyze complex chargeback reasons for accurate processing
- Provide recommendations for streamlining workflow processes to enhance efficiency and reduce liability
What is Required (Qualifications):
- High school diploma or equivalent required, preferably with a focus on college-level business classes
- Strongly preferred: Customer Service CliC training and 1 year of banking or merchant experience handling credit card disputes
- Basic knowledge and experience using Microsoft Windows and Microsoft applications (Word, Excel, and Outlook)
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role within the banking or retail industry
- Familiarity with chargeback processes and dispute resolutions
- Additional training or certifications related to customer service or banking
#Retail #Ecommerce #CustomerService #CareerOpportunity #CompetitivePay
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Qurate Retail Group, formerly known as Liberty Interactive Corporation, is an American media conglomerate controlled by company Chairman John C.
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