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Field Service Engineer, Fleet Sales
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Job Description
- Req#: FIELD004160
Employer Industry: School Bus Manufacturing
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, and eye insurance
- 14 paid holidays and vacation time
- 401k with matching contributions
- Flexible workspaces and hours to support work-life balance
- Chance to work with a collaborative team focused on innovation and customer satisfaction
What to Expect (Job Responsibilities):
- Provide technical support to the Field Service Representative (FSR) team for complex issues
- Troubleshoot and resolve challenging technical problems while ensuring compliance with specifications
- Advise on new products and features, providing necessary updates to Technical Publications and Training Content teams
- Complete field campaign instructions and technical manuals
- Collaborate with other Field Service Engineers and perform additional assigned tasks
What is Required (Qualifications):
- Bachelor's Degree in automotive-related programs preferred
- 5+ years of automotive manufacturer (OEM) engineering level technical service support experience
- 5+ years of experience in Root Cause Analysis processes
- 8+ years of school bus or 10+ years of medium-duty truck experience
- Commercial Class B driver's license
How to Stand Out (Preferred Qualifications):
- Engineering level chassis, body, electrical, and/or powertrain technical knowledge
- Experience in CAN communication and/or J1939 protocol
- Proficient with common medium/heavy-duty tooling such as Allison Doc and Cummins InSite
- Strong project management skills with exposure to complex projects
- Excellent interpersonal and customer relationship skills
#SchoolBusManufacturing #EngineeringSupport #CareerGrowth #CustomerSatisfaction #TechnicalSupport
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