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Healthcare Customer Service Specialist - Work from Home
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Job Description
- Req#: REQ-021495
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Starting pay at $14 per hour during training, with an increase after transitioning to production
- Weekly pay frequency
- Comprehensive benefits package including Medical, Dental, and Vision coverage, Life Insurance, and 401(k) with employer contribution
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative remote work environment that values open communication and teamwork
- Paid Time Off (PTO) and Tuition Reimbursement available
What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination
- Provide accurate information regarding health plan benefits, eligibility, and coverage
- Schedule, reschedule, and confirm appointments with healthcare providers
- Process referrals, authorizations, prescription renewals, and other requests
- Maintain accurate documentation in electronic systems and protect member confidentiality in compliance with HIPAA guidelines
What is Required (Qualifications):
- High School Diploma or equivalent
- 1+ year of call center customer service experience handling high call volume
- 1+ year of healthcare or health insurance experience in member services, patient services, or similar roles
- Reliable high-speed internet and a designated, private workspace for remote work
- Strong verbal and written communication skills with the ability to manage sensitive customer information
How to Stand Out (Preferred Qualifications):
- Experience with appointment scheduling or benefits inquiries
- Familiarity with electronic medical records (EMR) or customer relationship management (CRM) systems
- Knowledge of medical and/or insurance terminology
- Experience with EPIC, Facets, or similar applications
#HealthcareServices #RemoteWork #CustomerService #CareerOpportunity #DiversityAndInclusion
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