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Helpdesk Specialist
6 days agoWhat's your preference?
Job Description
- Req#: 26-00034
Employer Industry: Information Technology Services
Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible hybrid work schedule after initial training period
- Supportive and collaborative work environment
- Involvement in diverse IT projects and initiatives
- Chance to enhance technical skills and expertise in a government setting
What to Expect (Job Responsibilities):
- Provide daily end-user support, including the replacement and imaging of computers
- Assist with user testing for desktop-related projects and document results
- Install and troubleshoot printers, plotters, and copiers
- Participate in knowledge transfer activities and team meetings
- Review and recommend hardware/software evaluations as needed
What is Required (Qualifications):
- At least two (2) years of experience in relevant technical areas
- Proficiency with Office 365, Microsoft Outlook, and service desk software
- Experience troubleshooting and configuring PCs, laptops, and printers
- Familiarity with Active Directory and desktop operating systems (Windows 7, Windows 10)
- Educational requirement: Associate's degree in Computer Science, Information Systems, or a related field
How to Stand Out (Preferred Qualifications):
- Experience with Microsoft Active Directory services and Remote control tools
- Familiarity with System Center Configuration Manager (SCCM)
- Prior involvement in technical services research efforts
#InformationTechnology #HelpdeskSupport #HybridWork #CareerGrowth #GovernmentAgency
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