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Implementation Specialist II
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Job Description
- Req#: JR-000435
Employer Industry: Cloud-Based Digital Banking Solutions
Why consider this job opportunity:
- Salary up to $112,997
- Opportunity for career advancement and growth within the organization
- Work in a remote-first environment with unlimited paid time off
- 401(k) plan with employer match
- Supportive and inclusive company culture
- Chance to work with a diverse team and make a positive impact on customer experience
What to Expect (Job Responsibilities):
- Manage configuration and issue tickets, coordinating with customers, third-party vendors, and internal teams to maintain timelines
- Assist Technical Consultants with requirements-gathering efforts
- Perform software configuration and customizations for customer testing environments
- Conduct functional and integration testing, tracking and reporting project progress
- Become a subject matter expert for at least three Alkami products and vendor integrations
What is Required (Qualifications):
- 3+ years of experience implementing cloud-based systems, working closely with technical teams and project management
- 2-5 years of experience interfacing with external clients through various communication channels
- 2+ years of experience writing test cases and assisting clients with software testing best practices
- Excellent verbal and written communication skills and problem-solving abilities
- Ability to travel in the US as required by the business (approximately 10%)
How to Stand Out (Preferred Qualifications):
- Experience working with Atlassian tools, such as Jira and Confluence
- Familiarity with Team City
- Previous work experience in the banking or finance industries related to mobile banking applications
- General knowledge of Internet routing and related protocols
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