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Intake Specialist I (Las Vegas, NV / Hybrid )
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Job Description
- Req#: 7480008003
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $22.00 per hour
- Opportunity for career advancement and growth within the organization
- Hybrid work arrangement with 2 days remote and 3 days in the office
- Supportive and collaborative work environment focused on employee experience
- Comprehensive benefits package including medical, retirement plans, and wellness programs
- Chance to make a positive impact on the lives of patients and caregivers
What to Expect (Job Responsibilities):
- Educate and assist patients and caregivers with the application and enrollment process to ensure timely onboarding
- Provide necessary documentation to Nevada Medicaid and other insurance providers for service authorization
- Collaborate with medical providers to ensure compliance with documentation for potential patients and caregivers
- Deliver high-level customer service through one-call resolution to uphold the company's values
- Manage a high caseload and consistently meet monthly performance metrics for starting patients on care
What is Required (Qualifications):
- Must be able to commute to the Las Vegas, NV office 3 times a week
- Experience in a high-volume inbound and outbound call environment
- Strong written and verbal communication skills with the ability to resolve issues over the phone
- Computer proficiency and strong typing skills to effectively utilize multiple systems
- High attention to detail, metrics-driven, and excellent time management skills
How to Stand Out (Preferred Qualifications):
- 2+ years of relevant experience in a similar position
- Experience with Salesforce
- 2+ years of customer service experience
- Bilingual in Spanish or other languages
#HealthcareServices #CustomerService #CareerOpportunity #HybridWork #EmployeeBenefits
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