Remote Jobs
IT Field Support Specialist
What's your preference?
Job Description
- Req#: 5242
Employer Industry: Education Technology
Why consider this job opportunity:
- Competitive pay and opportunities for professional development
- Dynamic organizational culture within a supportive working environment
- Generous PTO and holiday benefits for rest and relaxation
- Robust health and welfare benefits package, including medical, dental, and vision
- Preparation for the future with a 401(k) and company match
- Flexibility to work remotely with up to 50% travel to campuses nationwide
What to Expect (Job Responsibilities):
- Provide responsive technical support with a focus on timeliness, clear communication, and strong customer relationships with faculty, staff, and students
- Travel to campus locations (1-2 weeks per month) for onsite troubleshooting, project support, and preventative maintenance
- Manage account lifecycle processes, including onboarding, offboarding, and access reviews
- Support cloud-based phone systems, including setup, configuration, and troubleshooting
- Maintain accurate documentation of IT systems, support activities, and asset inventory
What is Required (Qualifications):
- Technical degree or certification desired; Bachelor of Science in Technical or Engineering discipline preferred
- Excellent communication, organizational, and customer service skills
- Strong knowledge of Windows and macOS, Microsoft 365, and common business applications
- Ability to travel regularly (up to 50% of the time)
- Proven IT field service experience, supporting 50 - 250+ desktop users
How to Stand Out (Preferred Qualifications):
- Experience with endpoint management tools (e.g., Microsoft Intune)
- Experience with Active Directory, Autopilot, and Entra ID in hybrid or non-hybrid environments
- Experience with Microsoft Exchange 2019+ or Exchange Online
- Familiarity with VOIP or phone system administration
- Experience supporting SIS, LMS, CRM, and learning components desired
#EducationTechnology #ITSupport #RemoteWork #CareerGrowth #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.