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IT Help Desk Technician
This job is now closed
Job Description
- Req#: 82zkWneKV2jp
Employer Industry: Dental IT Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with a variety of products and services in the dental technology sector
- Engage with a diverse clientele and build lasting relationships
- Participate in a team dedicated to exceptional customer service
- Flexible work options with the possibility of remote support
What to Expect (Job Responsibilities):
- Provide excellent customer service via phone and remote technical support
- Walk clients through diagnostic procedures to identify and resolve technical issues
- Communicate with vendors to request service, update, and resolve open tickets
- Adhere to established methods for responding to and documenting support requests
- Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
What is Required (Qualifications):
- Excellent verbal and written communication skills
- Proven time management skills and reliability
- Ability to work independently and collaboratively
- 1-2 years of tech support experience
- 1-2 years of customer service experience
How to Stand Out (Preferred Qualifications):
- Bachelor's degree in Information Technology or Computer Science
- Experience in troubleshooting hardware and software issues in a technical support environment
- Familiarity with Microsoft Windows operating systems and Microsoft Office applications
- Previous experience in a customer-focused role in a technology setting
#DentalIT #CustomerService #TechSupport #CareerGrowth #TeamEnvironment
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