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IT Support - Microsoft 365 Administrator & Advanced Help Desk
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Job Description
- Req#: 469980
Employer Industry: Nonprofit Organization
Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Remote work flexibility available
- Supportive and collaborative work environment
- Involvement in a mission-driven organization dedicated to empowering women
- Chance to engage with a diverse range of individuals and make a positive impact
What to Expect (Job Responsibilities):
- Provide Tier 2 help desk support by managing and closing escalated technical support tickets using the ZenDesk platform
- Administer Microsoft 365 systems, including user management, performance monitoring, and software updates
- Train staff and volunteers on the use of technology equipment and software
- Monitor and troubleshoot email and Office 365 services, implementing security measures to protect data
- Collaborate with IT professionals to integrate Office 365 with other systems and stay updated on technology advancements
What is Required (Qualifications):
- Minimum of 3-5 years of related experience
- Bachelor's degree or Associate's degree from an accredited college or university preferred, or equivalent work experience
- Strong understanding of Microsoft products and cloud storage/document management systems
- Exceptional customer service skills and advanced troubleshooting abilities
- Ability to lift up to 50 lbs and detail-oriented with critical thinking skills
How to Stand Out (Preferred Qualifications):
- Experience with Tier 2 IT support or a similar position
- Familiarity with Mac and PC environments
- Experience with Microsoft 365 Admin Center and Microsoft Defender
- Understanding of asset management and email management processes
- Microsoft 365 Admin Certification
#Nonprofit #ITSupport #RemoteWork #CareerGrowth #DiversityAndInclusion
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