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Manager, Customer Success
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Job Description
- Req#: P749246
Employer Industry: Real Estate Technology
Why consider this job opportunity:
- Salary up to $123,600 annually, based on location and experience
- Eligible for equity awards based on performance and location
- Opportunity for career advancement and growth within the organization
- Work remotely from any location within the U.S.
- Join a company recognized among the best workplaces in the country
- Be part of a culture that rewards ownership and innovation
What to Expect (Job Responsibilities):
- Lead and develop a team of Customer Success Managers to drive product activation, adoption, retention, and expansion
- Build and maintain an operating rhythm for account health, risk assessment, and action planning
- Coach team members on value-driven customer interactions using analytical tools
- Collaborate with Sales, Support, Marketing, and Product teams to ensure a seamless customer experience
- Utilize data insights to prioritize accounts and provide targeted coaching and performance management
What is Required (Qualifications):
- 5+ years of experience in customer success, account management, or B2B sales in a recurring-revenue or subscription business
- 2+ years of experience in people management, specifically leading Customer Success Managers or account managers
- Proven track record of driving customer adoption, retention, and growth through structured plans
- Ability to operate effectively in a multi-product environment
- Strong analytical skills to set priorities based on relevant metrics
How to Stand Out (Preferred Qualifications):
- Experience in the real estate industry is a plus, but not required
- Familiarity with structured account plans and value-based customer conversations
- Proven ability to lead teams through change and evolving business structures
#RealEstate #CustomerSuccess #Leadership #RemoteWork #CareerGrowth
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