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Manager, Customer Success
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Job Description
- Req#: 5040524007
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $140,000
- Generous paid parental leave of up to 12 weeks for parents
- Work remotely from anywhere in the U.S.
- Unlimited PTO and 10 holidays to relax and recharge
- Comprehensive medical, dental, and vision plans covering 75% of premiums
- Fast-moving, high-impact environment with minimal bureaucracy
What to Expect (Job Responsibilities):
- Manage a portfolio of existing, "live" customers on the SmarterDx platform
- Develop deep relationships with customers at all levels, acting as the trusted advisor
- Coordinate with internal teams to resolve customer issues and facilitate solutions
- Monitor client performance, report on financial impact, and drive product expansion
- Deliver customer feedback to internal teams and advocate for solutions and product enhancements
What is Required (Qualifications):
- 3-5+ years of experience in customer success or account management with hospital and/or health system clients
- Essential experience in hospital revenue cycle operations
- Strong troubleshooting skills and radical ownership of problem resolution
- Excellent written and verbal communication skills
- Ability to thrive in ambiguous roles and use critical thinking skills
How to Stand Out (Preferred Qualifications):
- Prior experience at a startup, especially as an early member of a new Customer Success team
- Experience using Jira to create and manage tasks and issues
- Strong experience with data analytics
#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerOpportunity #UnlimitedPTO
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