Remote Jobs
Provider Experience Specialist (Philadelphia)
5 days agoWhat's your preference?
Job Description
- Req#: 7316185
Employer Industry: Digital Health Marketplace
Why consider this job opportunity:
- Salary up to $26.92 per hour
- Flexible work environment
- 100% paid employee health benefit options (including medical, dental, and vision)
- Competitive paid parental leave and fertility/family planning reimbursement
- Opportunity to work in a highly collaborative and supportive team environment
- Great Place to Work Certified
What to Expect (Job Responsibilities):
- Provide best-in-class customer service experiences to healthcare provider partners through calls, emails, and chat
- Proactively upsell features and streamline interactions for providers using Zocdoc's services
- Act as the voice of the employer, creating lasting positive impressions and promptly resolving issues
- Develop a deep understanding of the employer's platform and services to inspire engagement
- Maintain accurate records of all interactions to uphold the commitment to making healthcare easy
What is Required (Qualifications):
- Excellent communication and interpersonal skills, both verbal and written
- Customer service experience, preferably in a healthcare or technology-related field
- Strong problem-solving abilities and adaptability in a fast-paced environment
- Exceptional organizational skills and attention to detail
- Dedication to delivering best-in-class customer service and promoting the employer's mission
How to Stand Out (Preferred Qualifications):
- Experience in a role that involves upselling or customer engagement in a healthcare setting
- Familiarity with digital health platforms or technology solutions
- Proven track record of maintaining high customer satisfaction scores
- Ability to work collaboratively in a team-oriented environment
- Previous experience in a remote work setting
#DigitalHealth #CustomerService #RemoteWork #CareerOpportunity #HealthcareIndustry
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.