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Job Description
- Req#: 39
Employer Industry: Nonprofit Fundraising Services
Why consider this job opportunity:
- Compensation starts at $10.00/hour
- Opportunity for transition to a Full-Time position for the right candidate
- Monthly stipends for cell phone and internet expenses
- Personal Accident Insurance and a retirement plan with employer matching after 6 months of continued employment
- Work from home flexibility, allowing for a remote work environment
- Supportive team atmosphere focused on assisting clients and community contributions
What to Expect (Job Responsibilities):
- Answer incoming calls and respond to customer emails professionally and courteously
- Manage and resolve customer complaints while maintaining a positive demeanor
- Input and process customer donations accurately in the computer system
- Identify and escalate significant issues to supervisors as needed
- Document call information and trends according to standard operating procedures
What is Required (Qualifications):
- Must be available for scheduled shifts and punctual
- Minimum typing speed of 30 words per minute
- Proven ability to collaborate effectively as part of a team
- Strong interpersonal skills and ability to manage multiple tasks simultaneously
- Must have a Windows PC with specific requirements (Windows 10 or newer, 16GB of RAM, and compatible with DSL, Cable, or Fiber Optic internet)
How to Stand Out (Preferred Qualifications):
- Bilingual skills are strongly preferred
- Experience in customer service or call center environments
#Nonprofit #RemoteWork #CustomerService #FlexibleSchedule #CareerGrowth
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