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Remote Client Support Analyst
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Job Description
- Req#: 1714
Employer Industry: Technology Solutions for Retail and Hospitality
Why consider this job opportunity:
- Opportunity to become an associate-owner through the employer's ESOP after 6 months
- Career advancement potential with pathways to leadership positions
- Hybrid work schedule available after training
- Supportive work environment focused on employee ownership and collaboration
- Flexible balance between fieldwork and office support in the beautiful Twin Cities
What to Expect (Job Responsibilities):
- Provide a positive and friendly customer service experience to clients
- Deliver timely updates to clients regarding call status and resolution plans
- Perform various software installations, including remote technician services, antivirus, and POS software
- Continuously improve client support service quality and efficiency
- Prioritize and access customer information to identify and execute resolutions
What is Required (Qualifications):
- Minimum of a two-year technical degree or equivalent experience in POS, hospitality, grocery, or call center industries
- Proficiency in Microsoft Office and Outlook
- Excellent communication, customer service, and data entry skills
- Knowledge of computer software and hardware
- Experience with network connectivity and related software preferred
How to Stand Out (Preferred Qualifications):
- Experience in retail, grocery, or hospitality industries
- Strong verbal, written, and listening communication skills
#TechnologySolutions #CustomerService #CareerGrowth #EmployeeOwnership #HybridWork
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