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Remote Fraud Call Center Representative - Puerto Rico
This job is now closed
Job Description
- Req#: 300003147576501
Employer Industry: Customer Service and Fraud Prevention
Why consider this job opportunity:
- Salary up to $12.10 per hour, with potential for an additional $350 per month based on performance metrics
- Shift differentials of $1.50 extra per hour for evening shifts and $1.00 for weekend shifts
- Comprehensive benefits package, including health insurance and retirement savings plan
- Paid training provided to help you excel in your role
- Full-time employment with a reliable schedule and stability
- Opportunity to work from home, offering flexibility in your work environment
What to Expect (Job Responsibilities):
- Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns
- Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed
- Process fraud claims and disputes per client guidelines
- Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach
- Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system
What is Required (Qualifications):
- Must be at least 18 years old with a High School Diploma or equivalent
- Minimum of 6 months of Customer Service, Call Center, or Dispatch experience
- Proficient in English
- Must complete a background check, credit check, and fingerprinting
- Must have a verified, secure, reliable, and high-speed internet connection to support business needs
How to Stand Out (Preferred Qualifications):
- 6 months of experience in the banking or financial industry
#CustomerService #FraudPrevention #RemoteWork #CareerOpportunity #CompetitivePay
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