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Salesforce Application Support Specialist
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Job Description
- Req#: A4.768
Employer Industry: Technology Solutions for Federal Agencies
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to contribute to a mission-driven program supporting veterans
- Work in a fast-paced and innovative culture that values diverse perspectives
- Engage in problem-solving using the latest technology
What to Expect (Job Responsibilities):
- Provide frontline support for the Veteran Crisis Line's Salesforce platforms, including troubleshooting issues and answering user inquiries
- Conduct documentation and investigation of production issues reported by end users
- Support system testing and User Acceptance Testing (UAT) for upcoming releases
- Monitor support channels to proactively identify and address user needs
- Collaborate closely with QA and development teams to report and follow up on identified defects
What is Required (Qualifications):
- At least 1-3 years of hands-on experience as a Salesforce Administrator or in a Salesforce support role
- Strong knowledge of Salesforce platform functionality, including standard objects, custom objects, and workflows
- Experience with Service Cloud or custom service applications built on Salesforce
- Effective communication skills, with the ability to explain technical information to non-technical users
- Proven ability to collaborate cross-functionally with engineering, QA, product, and operations teams
How to Stand Out (Preferred Qualifications):
- Prior experience supporting government, healthcare, or public safety systems
- Salesforce Administrator certification (e.g., Salesforce Certified Administrator)
- Familiarity with VCL Chat, Medoraforce, or other Salesforce-based crisis line solutions
- Background working with Agile methodologies and backlog management
- Experience conducting training sessions or user onboarding
#TechnologySolutions #SalesforceSupport #VeteranServices #CareerGrowth #InnovativeCulture
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