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SBO Customer Service Rep
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Job Description
- Req#: R26102605
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary range of $20.94 - $29.27, with potential signing bonus
- Opportunity for career advancement and growth within the organization
- Work in a supportive and collaborative environment focused on patient care
- Contribute to a mission-driven organization dedicated to healing and community support
- Comprehensive benefits package that supports employee well-being
- Engage in a diverse and inclusive workplace culture
What to Expect (Job Responsibilities):
- Respond to patient inquiries regarding bills for both hospital and physician accounts via phone, mail, email, and in person
- Access relevant vendor applications and databases to assist in resolving patient inquiries
- Handle walk-in patient inquiries on-site and document all actions in the billing system
- Perform insurance eligibility checks, account adjustments, and establish payment plans
- Complete daily statistic summary reports and attend required meetings
What is Required (Qualifications):
- High School Diploma
- Minimum of three years of relevant work experience, including telephone customer service
- Knowledge of third-party insurance and medical terminology
- Strong computer skills and excellent customer service abilities
- Demonstrated problem-solving skills and ability to effectively interact with the public and healthcare professionals
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare setting or with medical billing processes
- Additional certifications related to healthcare or customer service
- Familiarity with revenue cycle processes
- Bilingual skills to assist a diverse patient population
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #DiversityAndInclusion
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