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Senior Application Support Analyst
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Job Description
- Req#: R60448
Employer Industry: Fleet Management Software Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the United States
- Collaborative and innovative work environment
- Chance to provide high-touch support to prestigious clients, enhancing customer satisfaction
- Engage in continuous improvement processes and mentor junior team members
- Competitive pay and benefits package
What to Expect (Job Responsibilities):
- Provide application support for the Fleet Management Solution while managing your own tickets
- Act as the first point of escalation, owning and leading escalated tickets requiring advanced expertise
- Deliver high-touch support to platinum-level customers, including proactive ticket reviews
- Collaborate with Engineering, Cloud Infrastructure, and Product teams on critical issues
- Identify system bugs and log incidents with detailed replication steps for the development team
What is Required (Qualifications):
- Minimum of 3 years of experience in an application support role, preferably in technical customer support for B2B SaaS products
- Strong understanding of SaaS architecture and operations
- Intermediate to expert knowledge of Microsoft SQL and managing databases
- Proficient in JavaScript with strong problem-solving skills
- Excellent written and verbal communication skills, with experience in managing customer relationships
How to Stand Out (Preferred Qualifications):
- Understanding of C# programming language
- Experience with ticketing systems like Zendesk
- Microsoft Azure certifications
- Experience in the Fleet Management industry
- Familiarity with APIs, web services, and integrations
#FleetManagement #SaaSSupport #RemoteWork #CustomerExperience #CareerGrowth
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