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Senior Customer Insights Analyst - Customer Success Operations
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Job Description
- Req#: JR1182
Employer Industry: SaaS and Customer Success Solutions
Why consider this job opportunity:
- Salary up to $125,000
- Eligible for an annual target bonus and a comprehensive benefits package
- Benefits eligibility effective DAY ONE, including Medical, Dental, Vision, 401(k), and more
- Unlimited Planned Paid Time Off
- Opportunities for career development and promotion from within
- Supportive and collaborative work environment that values continuous improvement
What to Expect (Job Responsibilities):
- Design, build, and maintain dashboards and reports using tools such as Salesforce and Tableau to track key Customer Success metrics
- Own the creation and adoption of KPIs within the Customer Success team, translating data trends into proactive recommendations
- Analyze customer behavior and product usage to identify trends, predict churn risk, and surface expansion-ready opportunities
- Partner closely with Customer Success leadership to support and optimize the customer experience using data
- Equip Customer Success teams with actionable insights for Quarterly Business Reviews
What is Required (Qualifications):
- Minimum of 3-5 years of experience in data analysis, ideally within a SaaS Customer Success, Sales Operations, or Revenue Operations environment
- Strong Excel skills and hands-on experience working with Salesforce
- Working knowledge of SQL or Python is required
- Solid understanding of SaaS metrics and performance indicators, including gross retention and churn
- Experience managing projects with multiple stakeholders
How to Stand Out (Preferred Qualifications):
- Experience with BI and analytics tools such as Tableau, Power BI, or Sisense
- Proven ability to turn raw data into clear, compelling insights through dashboards and reports
- Experience with Snowflake or similar data warehouse platform
- Exposure to AI-driven analytics or reporting tools
- Strong communication skills to explain complex data in a clear and concise way
#SaaS #DataAnalysis #CustomerSuccess #CareerOpportunity #EmployeeBenefits
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