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Senior Customer Onboarding Specialist
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Job Description
- Req#: b5bcad9a-0f99-40ca-aa4b-004dda107c42
Employer Industry: Food Technology and Supply Chain Management
Why consider this job opportunity:
- Competitive Compensation up to $75,000
- Bonus opportunities available
- Full healthcare benefits, including medical, dental, and vision
- Responsible Time Off (PTO) and Holiday Pay
- Excellent culture with opportunities for growth and career advancement
- Remote work flexibility allowing for a better work-life balance
What to Expect (Job Responsibilities):
- Lead complex onboarding projects with strategic customers, ensuring timely delivery and high-quality service
- Mentor onboarding team members on best practices, conflict resolution, and project management techniques
- Collaborate cross-functionally with Product, Engineering, and Customer Success to provide customer feedback and influence platform improvements
- Develop and host training sessions, both internally and externally, supporting customer education and team knowledge sharing
- Provide strategic insights and recommendations to enhance Supplier Onboarding processes, focusing on increasing platform adoption
What is Required (Qualifications):
- Minimum 2+ years of experience in Project Management or in a similar customer success onboarding role
- Proven track record of leading onboarding projects with enterprise customers
- Strong project management skills, including risk identification, timeline management, and stakeholder communication
- Outstanding written and verbal communication skills, including client presentations and executive summaries
- Strong analytical skills with expertise in Excel, Google Sheets, and data manipulation tools
How to Stand Out (Preferred Qualifications):
- Bachelor's degree in Business, Marketing, Project Management, or similar
- Certificate in Project Management (PMP)
- Experience with FoodLogiQ, Salesforce, JIRA, Gantt charts, or similar tools
- Experience in designing, presenting, and maintaining training video content
- Familiarity with Camtasia is a plus
#FoodTechnology #CustomerSuccess #ProjectManagement #RemoteWork #CareerGrowth
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