R1 RCM
Senior Customer Service Rep (UCH)
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Job Description
- Req#: R260000001846
Employer Industry: Healthcare Technology Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive training and professional development provided
- Competitive benefits package to support employee well-being
- Chance to make a positive impact on patient experiences and community health
- Work in a dynamic and collaborative environment within a leading healthcare organization
What to Expect (Job Responsibilities):
- Deliver a high-quality patient experience through effective inbound and outbound call resolution
- Manage inquiries via multiple communication channels using EMR systems such as Epic, Cerner, or Meditech
- Review and interpret patient statements, explanation of benefits, and account balances
- Utilize healthcare industry knowledge to assist with patient inquiries and account resolution
- Research and source information rapidly to address patient concerns in a fast-paced environment
What is Required (Qualifications):
- High school diploma or GED
- Minimum of 1 year of experience in a healthcare call center environment
- Experience with medical claims, denials, and insurance-related inquiries
- Familiarity with EMR systems and healthcare terminology
- Strong communication skills and ability to maintain confidentiality
How to Stand Out (Preferred Qualifications):
- Experience with EPIC or similar Electronic Medical Records systems
- Knowledge of healthcare regulations such as HIPAA and PCI
- Previous experience in patient-focused customer service roles
- Ability to thrive in a high call volume environment
- Strong problem-solving skills and attention to detail
#Healthcare #CustomerService #CareerGrowth #PatientExperience #HealthcareTechnology
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
R1 RCM Inc. is an American revenue cycle management company servicing hospitals, health systems and physician groups across the United States.
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