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Senior Customer Success Manager | US Remote
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Job Description
- Req#: KGq0OyE2jXDD
Employer Industry: Software Development and Automation
Why consider this job opportunity:
- Competitive compensation with attractive pay
- Opportunity for career growth with an annual budget of €1K (or equivalent) for courses, books, events, or coaching
- Remote-first work environment with team bonding off-sites
- Generous vacation policy: 30 days in Europe and 15 days in the U.S., plus public holidays
- Access to company-paid short-term and long-term disability insurance, along with life insurance
- Unique company culture with regular hackathons and a focus on transparency and collaboration
What to Expect (Job Responsibilities):
- Manage a book of business for n8n's strategic customers, ensuring successful onboarding and effective adoption
- Conduct kick-off calls, quarterly business reviews (QBRs), and renewals with professionalism
- Proactively address customer challenges and maintain strong communication to drive business value realization
- Develop and optimize playbooks and workflows to enhance customer engagement and insights
- Collaborate cross-functionally with internal teams to improve customer experience and unblock issues
What is Required (Qualifications):
- Proven experience in Customer Success, managing a book of business and handling QBRs, onboarding, and renewals
- Strong curiosity and ability to understand customer motivations and translate n8n's value
- Technical background with experience in customer-facing roles involving technical/IT stakeholders
- Demonstrated commercial acumen with experience in driving upsells and cross-sells
- Excellent interpersonal skills with a structured approach to communication and relationship building
How to Stand Out (Preferred Qualifications):
- Experience in process design and setting up customer success tooling or automations
- Familiarity with AI and automation tools, particularly n8n
- Background in startup or scale-up environments
- Bachelor’s degree in a technical or engineering field
#SoftwareDevelopment #CustomerSuccess #RemoteWork #CareerGrowth #AutomationTools
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