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Senior Customer Success Operations Specialist
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Job Description
- Req#: 744000108633158
Employer Industry: Cloud ERP Solutions
Why consider this job opportunity:
- Salary up to $100,000 annually
- Opportunity for career advancement and growth within the organization
- Potential for annual bonuses and stock options based on individual performance
- Collaborative and high-energy work culture that values work/life balance
- Chance to contribute to customer retention and satisfaction in a fast-paced environment
- Supportive team environment with a focus on operational excellence and execution
What to Expect (Job Responsibilities):
- Own and execute recurring Customer Success programs end-to-end, ensuring accurate and timely completion
- Provide operational support to Customer Success Managers for both value-added resellers and direct customers
- Conduct regular external communications with customers and Value-Added Resellers as part of standard programs
- Pull and analyze data from Acumatica systems to support Customer Success reporting and decision-making
- Create and maintain Customer Success documentation, policies, and procedures to improve operational efficiency
What is Required (Qualifications):
- 3+ years of experience in Customer Success Operations for an ERP company
- Strong Excel skills, including pivots, lookups, and structured data analysis
- Experience supporting recurring operational programs for a SaaS business model
- CRM experience and familiarity with SharePoint for documentation management
- Ability to manage diverse workloads while meeting deadlines consistently
How to Stand Out (Preferred Qualifications):
- Experience with Acumatica, especially Acumatica CRM
- Familiarity with Intercom for customer communication
- Prior experience in defining and writing business requirements or knowledge base articles
- Comfort using AI tools for data analysis and operational problem-solving
- Experience managing projects and tasks using Asana
#CloudERP #CustomerSuccess #DataAnalysis #CareerGrowth #SaaS #OperationalExcellence
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