Remote Jobs
Senior Director, Customer Success Strategy
6 days agoWhat's your preference?
Job Description
- Req#: 4645059005
Employer Industry: Mental Health Services
Why consider this job opportunity:
- Salary up to $230,000
- Competitive total rewards package including stock options and benefits
- Health, Dental, Vision benefits starting on your first day
- Generous paid time off policies including vacation, sick leave, and company holidays
- Access to professional development reimbursement of up to $1,000 per year
- Opportunity to make a significant impact in the mental healthcare space
What to Expect (Job Responsibilities):
- Design, document, and optimize end-to-end Customer Success workflows
- Serve as product owner and strategist for Gainsight, focusing on adoption and KPIs
- Own the vision and evolution of the customer health model, integrating product engagement and clinical outcomes
- Architect and lead the Executive Sponsor program to enhance alignment with key accounts
- Lead and develop the Customer Success Support and Associate teams to ensure operational excellence
What is Required (Qualifications):
- 8+ years in Customer Success, CS Operations, RevOps, or related GTM functions in B2B SaaS
- 5+ years administering or owning Gainsight (or similar CS platform) at scale
- Proven track record in designing strategic customer health models and lifecycle processes
- Strong strategic thinking and project management skills
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Healthcare experience is a plus
- Experience leading cross-functional teams and influencing without direct authority
#MentalHealthServices #CustomerSuccess #LeadershipRole #Healthcare #B2BSaaS
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.