Remote Jobs
Senior Director of Customer Success
What's your preference?
Job Description
- Req#: 5260122
Employer Industry: Public Sector & Public Safety Technology
Why consider this job opportunity:
- Comprehensive benefits package (medical, dental, vision, etc.) for full-time employees
- Generous PTO to support work-life balance
- 401K matching to help secure your financial future
- Autonomy to grow and find your career path with supportive leadership
- 12-week paid parental leave for new parents
- Inclusive and diverse work environment
What to Expect (Job Responsibilities):
- Own the post-implementation customer lifecycle, focusing on retention, churn reduction, renewal performance, and expansion outcomes
- Architect and scale an AI-enabled Customer Success organization aligned with ARR segmentation and customer complexity
- Design tiered service models that optimize cost-to-serve while improving net revenue retention (NRR)
- Establish and operationalize key performance indicators (KPIs) such as NRR, gross revenue retention (GRR), churn, and customer satisfaction metrics
- Lead cross-functional collaboration across Sales, Product, Implementation, Support, Marketing, and Finance to enhance customer value
What is Required (Qualifications):
- 12-18+ years of SaaS experience, including 7-8+ years leading Customer Success, Customer Operations, or post-sale revenue teams
- Proven experience scaling customer organizations during high-growth phases
- Demonstrated experience leading organizational change and elevating performance standards within customer success teams
- Strong understanding of customer adoption, engagement, and expansion processes within complex, multi-product SaaS platforms
- Exceptional leadership, communication, and analytical skills, with proficiency in relevant tools such as Gainsight, GONG, and Salesforce
How to Stand Out (Preferred Qualifications):
- Experience stabilizing and improving retention performance in a SaaS environment
- Familiarity with AI-driven productivity platforms
- Proven track record of managing strategic customer relationships in complex environments
#PublicSector #CustomerSuccess #SaaS #RemoteWork #CareerOpportunities
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.