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Senior Manager, Customer Success Operations
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Job Description
- Req#: RK7na4a61DA6
Employer Industry: Software Development for Audit and Assurance
Why consider this job opportunity:
- Competitive compensation packages with meaningful ownership
- Flexible PTO for a healthy work-life balance
- Wellness benefits, including a bundle of free therapy sessions
- Opportunity to build systems from the ground up in a dynamic environment
- Supportive and inclusive company culture that values diversity and personal growth
- Flexible work schedules to accommodate various lifestyles
What to Expect (Job Responsibilities):
- Partner with RevOps and GTM Systems to configure tools like Vitally and Hubspot for Customer Success needs
- Build and optimize dashboards and reporting frameworks to track key performance metrics
- Lead the Customer Success enablement strategy for onboarding and process changes
- Audit and streamline core Customer Success workflows to improve efficiency
- Collaborate with cross-functional teams to align customer lifecycle and enhance time-to-value
What is Required (Qualifications):
- 5-8+ years of experience in Customer Success, CS Operations, RevOps, or similar roles, ideally in B2B SaaS
- Proven track record of building Customer Success systems and processes from scratch
- Strong systems acumen with experience across Salesforce, Amplitude, Vitally, BigQuery, and Tableau
- Exceptional program management and stakeholder communication skills
- Passion for driving efficiency and customer outcomes through effective systems and design
How to Stand Out (Preferred Qualifications):
- Relevant industry experience as a practitioner at an audit/advisory firm
#SoftwareDevelopment #CustomerSuccess #RemoteWork #CareerOpportunity #InclusiveCulture
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