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Senior Software Engineer, Customer Service (Remote)
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Job Description
- Req#: 5015631007
Employer Industry: Food Technology
Why consider this job opportunity:
- Salary up to $190,000 annually, including base salary and bonus target
- Opportunities for career advancement and growth within an innovative environment
- Flexible PTO and 12 paid holidays
- Remote-hybrid work options available from home or the employer's office
- Comprehensive benefits including health, dental, long-term disability insurance, and 401K match
- Collaborative and engaging work culture with passionate colleagues
What to Expect (Job Responsibilities):
- Design and build services and features to transform the customer service tech stack in collaboration with cross-functional teams
- Balance quality and speed while addressing company-level priorities
- Mentor developing engineers and contribute to engineering excellence
- Create meaningful software solutions while fostering a fun working environment
- Integrate existing software solutions with AI-enabled tooling and Salesforce Service Cloud
What is Required (Qualifications):
- Minimum of 5 years of professional development experience focused on backend technologies
- Proficiency in building services using Go, Ruby on Rails, Java, or similar languages
- Experience with customer service software integration, including Salesforce Service Cloud and others
- Strong understanding of API design and relational SQL databases (e.g., PostgreSQL)
- Quality mindset with experience in automated testing, clean code practices, and CI/CD basics
How to Stand Out (Preferred Qualifications):
- Familiarity with contact center tooling such as Twilio and Amazon Connect
- Experience using feature flags, telemetry, and safe rollout techniques
- Proven track record of collaborating with Product and Design teams to deliver measurable outcomes
- Eagerness to participate in a collaborative learning environment and provide constructive feedback
#FoodTechnology #SoftwareEngineering #CareerGrowth #RemoteWork #InnovativeCultureAbout the company
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