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Service Desk Analyst
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Job Description
- Req#: 26-00031
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a fast-paced, dynamic environment with high-profile financial industry clients
- Collaborative team atmosphere with a focus on creating solutions, not just fixing issues
- Chance to develop expertise in a range of technologies, including Azure and Office 365
- Potential for Tier 3 support work alongside senior technicians
What to Expect (Job Responsibilities):
- Provide Level 1 and 2 end-user desktop support across multiple locations running Windows, Exchange, and Office 365
- Triage daily support incidents and perform desktop and light server troubleshooting
- Resolve incidents related to Mail Application/Office 365, Client/Server Connectivity, and Remote Access
- Execute basic system maintenance, including software patching and version upgrades
- Collaborate with other IT teams to ensure swift ticket resolution and adherence to service level agreements (SLAs)
What is Required (Qualifications):
- Minimum 3-5 years of end-user support experience
- Proficiency in Microsoft Operating Systems, including Windows 10/11 and Office 365
- Hands-on experience with Azure, Intune, OneDrive, Exchange online, and SharePoint
- Basic PowerShell skills and familiarity with cyber-security concepts
- Experience working with a service desk ticketing system (e.g., ServiceNow, ConnectWise, Jira)
How to Stand Out (Preferred Qualifications):
- Familiarity with ITIL best practices within an IT operations environment
- Certifications in AZ900, M365 fundamentals, or ITIL V4
- Experience with Managed Service Providers (MSP)
- Knowledge of Market Data vendors, such as Bloomberg or Reuters
#InformationTechnology #DesktopSupport #CareerOpportunity #FinancialServices #ITSupport
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