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Job Description
- Req#: 4928
Employer Industry: Healthcare IT Support
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely in a flexible environment
- Supportive and collaborative work culture
- Chance to make a positive impact on user experiences and service delivery
- Engage in continuous process improvement initiatives
What to Expect (Job Responsibilities):
- Manage level 1 and 1.5 service incidents and requests from report to resolution
- Provide a single point of contact for Service Desk activities, addressing problems, incidents, and requests
- Triage requests to ensure accurate transfers and escalations per service level agreements (SLA)
- Track open tickets, monitor ticket progress, and close tickets when resolved
- Provide support for issues related to password resets, MS Office, and Windows
What is Required (Qualifications):
- Baccalaureate Degree in a relevant field from an accredited college or university
- One year of experience in analysis, development, and implementation of systems in a business, government, hospital, educational institution, or non-profit organization
- Familiarity with EDP applications and data processing programs
- A Master's Degree in Management, Business Administration, Hospital Administration, Public Administration, Accounting, or a relevant field from an accredited college or university; or a satisfactory combination of education, training, and experience
How to Stand Out (Preferred Qualifications):
- Experience working in a fast-paced team environment
- Knowledge of ServiceNow performance monitoring tools
- Ability to work independently and handle various shifts as necessary
#HealthcareIT #RemoteWork #CustomerService #CareerGrowth #ProcessImprovement
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