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Spanish Bilingual Customer Service Specialist
7 days agoWhat's your preference?
Job Description
- Req#: R81652
Employer Industry: Retail and E-commerce
Why consider this job opportunity:
- Competitive compensation with a comprehensive Total Rewards package
- Opportunity for career advancement and upward mobility within the QVC Group family of brands
- Work remotely from home in Georgia, Tennessee, or Virginia
- Generous benefits including paid time off, health care benefits starting on day 1, and 401(k) plans
- Employee assistance program and parental leave, along with paid volunteer hours and company discounts
What to Expect (Job Responsibilities):
- Assist Spanish and English-speaking customers with their inquiries
- Handle a high volume of inbound customer calls and provide personalized experiences
- Promote additional products during customer interactions
- Manage tasks such as confirming refunds, taking payments, placing orders, and analyzing account data
- Report to an assigned Customer Service Supervisor and troubleshoot technical problems as needed
What is Required (Qualifications):
- Minimum of 12 months of customer service experience
- Ability to provide a distraction-free work-from-home environment
- Proficiency in navigating multiple systems and screens
- Strong communication skills adaptable to various styles
- Availability to work weekends, holidays, and additional hours as required
How to Stand Out (Preferred Qualifications):
- Experience in a virtual work environment
- Familiarity with HSN computer system requirements
- Ability to troubleshoot technical issues independently
#Retail #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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