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Strategy & Operations, Customer Success
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Job Description
- Req#: F2ZsM06X6TUg
Employer Industry: SaaS (Software as a Service)
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Unlimited PTO with a recommendation of four weeks per year
- Twelve weeks of fully paid family leave in the US
- Top-notch health insurance for you and your dependents, with all premiums covered by the employer
- Generous equipment, software, and office furniture budget to ensure a productive work environment
- $100/month education budget, with additional funds for conferences approved by management
What to Expect (Job Responsibilities):
- Develop and refine processes, tools, and workflows to scale Customer Success operations
- Partner with internal stakeholders on reporting and analysis of key customer metrics
- Enhance the end-to-end customer journey, ensuring smooth transitions across all post-sales touchpoints
- Identify inefficiencies and implement improvements to Customer Success workflows and processes
- Lead the roll-out and adoption of new processes or workflows within the Customer Success team
What is Required (Qualifications):
- Experience in fast-growth SaaS environments, ideally in a Customer Success or Revenue Operations role
- Strong understanding of SaaS and financial literacy, with an informed perspective on Customer Success benchmarks
- Proficiency in CRM reporting, with preference for HubSpot experience
- Excellent verbal and written communication skills
- Detail-oriented with a commitment to data accuracy and process quality
How to Stand Out (Preferred Qualifications):
- Ability to manage both high-level strategy and hands-on execution
- Experience with cross-functional collaboration across multiple teams
- A self-starter with an innate curiosity and strategic mindset
#SaaS #CustomerSuccess #CareerOpportunity #UnlimitedPTO #HealthInsurance
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