• Job Description

  Req#: aVy6r4F8soXf
  Employer Industry: Nonprofit Safety Advocacy
  
  Why consider this job opportunity:
  - Hourly rate of $22.00
  - At least 20 PTO days accrued in the first year, along with 11 paid holidays
  - Flexible work arrangements to promote work-life balance
  - Comprehensive medical, dental, vision, and life insurance plans
  - 403(b) & Roth 403(b) with employer match up to 6%
  - Opportunities for professional development, including reimbursable training and student loan pay down
  
  What to Expect (Job Responsibilities):
  - Provide multi-channel customer support, including Level 2 assistance for users of a web-based eLearning platform
  - Professionally handle inquiries via phone, chat, and email, ensuring adherence to performance metrics and customer satisfaction standards
  - Train and coach team members on customer contact handling, focusing on eLearning support
  - Design and create training materials, process documents, and user guides to enhance team performance
  - Conduct user acceptance testing for learning management system implementations and updates
  
  What is Required (Qualifications):
  - Bachelor's degree preferred
  - Minimum of three years of experience in customer service within a contact center environment, including technical support
  - At least two years of experience in training others, preferably in a contact center setting
  - Proficiency with Microsoft Office Suite and relevant contact center software
  - Strong verbal and written communication skills, along with excellent interpersonal abilities
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a remote work environment
  - Familiarity with data tracking and metrics related to customer support
  - Strong analytical and problem-solving skills
  - Ability to explain technical issues to both technical and non-technical audiences
  - Proficiency in a wide array of computer hardware and software
  
  #Nonprofit #CustomerService #TechnicalSupport #RemoteWork #CareerDevelopment
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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