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Technical Support Analyst
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Job Description
- Req#: JR107115
Employer Industry: Technical Support Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely in a full-time capacity with potential on-call rotations
- Be part of a supportive team that values learning and growth
- Gain exposure to real-world software systems and critical customer interactions
- Make a meaningful impact by helping customers succeed
What to Expect (Job Responsibilities):
- Respond to user inquiries through the ticketing system, delivering timely, accurate solutions to software-related issues
- Troubleshoot technical problems by reviewing logs, error messages, and user feedback
- Assist with billing activities and end-of-period (EOP) processes, ensuring accuracy of usage or service metrics
- Maintain clear documentation of support cases, troubleshooting steps, and system updates
- Monitor system performance and identify recurring issues or patterns
What is Required (Qualifications):
- Bachelor's degree in information technology, Computer Science, or a related field; or equivalent experience
- Minimum of 3 years of experience in a technical support or helpdesk role
- Proficient in crafting, optimizing, and troubleshooting SQL queries in Microsoft SQL Server
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Experience with DBA responsibilities, Oracle, Grafana, C#, .NET, Delphi, or React
- Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, ClickUp) and remote desktop tools
- Knowledge of other billing platforms
#TechnicalSupport #RemoteWork #CareerGrowth #CustomerService #SQLQueries
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