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Technology Support Specialist
7 days agoWhat's your preference?
Job Description
- Req#: JR101481
Employer Industry: Higher Education Technology Support
Why consider this job opportunity:
- Salary up to $21.50/hour commensurate with experience
- Opportunity to work in a dynamic and supportive educational environment
- Gain experience in IT service management and customer support
- Flexible work hours with potential for part-time scheduling
- Chance to interact with a diverse community of faculty, staff, and students
What to Expect (Job Responsibilities):
- Provide customer service and support via phone, email, chat, and in-person interactions for faculty, staff, and students
- Create detailed and accurate descriptions of customer problems, troubleshooting steps, and resolutions in the IT service management tool
- Document instructions on a variety of common practices for use within IT and campus-wide as needed
- Install, troubleshoot, and utilize a variety of operating systems and software packages to meet customer needs
- Assist in resolving technical issues related to computers and telecommunications technology
What is Required (Qualifications):
- High School Diploma or equivalent
- Experience providing customer service and technical support
- Proficiency in troubleshooting operating systems, including recent versions of Windows and Mac OS
- Strong communication skills, both written and verbal
- Ability to document and track issues effectively in an IT service management tool
How to Stand Out (Preferred Qualifications):
- Previous experience in an educational or university setting
- Familiarity with IT service management tools, such as Cherwell
- Knowledge of telecommunications technology and support
- Additional certifications in IT support or customer service
- Experience with a variety of software applications commonly used in educational environments
#HigherEducation #ITSupport #CustomerService #CareerOpportunity #FlexibleHours
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