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V104 - Intake Specialist | Intake and Conversion Specialist
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Job Description
- Req#: R-103072
Employer Industry: Legal Services
Why consider this job opportunity:
- Monthly compensation ranging from $1,150 to $1,220
- Performance measured through established KPIs with bonus opportunities
- Opportunity to work in a fast-paced, dynamic legal environment
- Great Place to Work Certified every year since 2022
- Chance to make a significant impact on the firm's growth and client experience
- Supportive company culture that values diverse and ambitious individuals
What to Expect (Job Responsibilities):
- Serve as the first point of contact for incoming leads, guiding potential clients through the initial consultation process
- Follow established intake scripts and qualification guidelines to assess leads
- Maintain clear and professional communication with potential clients
- Manage and convert inbound calls into qualified cases while handling high call volumes
- Accurately document client information in the CRM system
What is Required (Qualifications):
- Availability for daytime shifts during the first 6 to 8 months (8:30 AM to 5:30 PM or 9:30 AM to 6:30 PM)
- Ability to handle a call volume expectation of 45+ calls per day
- Excellent command of the English language
- Experience using CRM systems and VoIP phone systems
- Strong verbal communication and active listening skills
How to Stand Out (Preferred Qualifications):
- Experience in high-volume call environments
- Results-driven mindset with a goal-oriented approach
- Strong time management and detail-oriented documentation skills
- Adaptability to shift changes and ability to work independently after the training period
#LegalServices #ClientIntake #RemoteWork #CareerGrowth #KPIDriven
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