• Job Description

  Req#: 7398629
  Employer Industry: AI Lending Marketplace
  
  Why consider this job opportunity:
  - Salary up to $37.98 per hour
  - Opportunity for career advancement and growth within the organization
  - Work remotely anywhere within the continental U.S.
  - Comprehensive medical, dental, and vision coverage with Health Savings Account contributions
  - Generous vacation, sick, and safety leave
  - Supportive work environment with team events and social activities
  
  What to Expect (Job Responsibilities):
  - Manage and monitor the Collections blended dialer to optimize pacing, penetration, and connect rates across internal and vendor teams
  - Partner with Workforce Management, Operations, and Vendor Management to align outbound strategies with servicing goals and staffing capacity
  - Analyze dialer data and performance trends to identify opportunities for improvement and recommend actionable adjustments
  - Provide real-time oversight of agent allocation between inbound and outbound queues to maintain service-level balance and productivity
  - Deliver clear reporting and performance updates to leadership, highlighting key results, risks, and operational recommendations
  
  What is Required (Qualifications):
  - Minimum 2 years of experience in Workforce Management, Dialer Operations, or Contact Center Analytics, preferably in a blended inbound/outbound environment
  - Proven ability to manage and optimize dialer systems (e.g., LIVEVOX, Genesys, or similar platforms)
  - Strong analytical and technical skills with proficiency in Excel, Google Sheets, and dashboarding tools (MODE, Tableau, Power BI, etc.)
  - Experience interpreting call center metrics such as service level, occupancy, shrinkage, and abandonment rate
  - Excellent communication and collaboration skills with the ability to partner cross-functionally across teams
  
  How to Stand Out (Preferred Qualifications):
  - Bachelor's degree in Business Administration, Data Analytics, Statistics, Economics, or a related field
  - Experience developing and executing dialer strategies that improve contact rates and campaign performance
  - Proven ability to analyze dialer data to adjust pacing and penetration strategies in real-time
  - Familiarity with vendor performance management and multi-site coordination
  - Advanced analytical skills, including experience with SQL, MODE, or BI tools
  
  #AILending #WorkforceManagement #RemoteWork #CareerOpportunity #CompetitivePay
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  The best remote jobs for you

Notice