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Workforce Management Forecast Specialist
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Job Description
- Req#: B17853C81D
Employer Industry: Energy Transformation Firm
Why consider this job opportunity:
- Salary up to $23.00 per hour
- Eligibility for a discretionary annual bonus
- Comprehensive benefits package, including three weeks of paid vacation and a 401(k) retirement plan with employer matching
- Opportunity to work in a fast-paced environment focused on sustainability and making a meaningful impact on the environment
- Collaborative work atmosphere with a commitment to diversity and inclusion
- Chance to develop forecasting skills and present insights to leadership
What to Expect (Job Responsibilities):
- Develop and maintain forecasts for call volumes, chat, email, and other customer contact channels
- Analyze historical data and business drivers to enhance forecast accuracy
- Monitor forecast performance and adjust models according to changing business conditions
- Collaborate with scheduling and real-time teams to align forecasts with staffing plans
- Conduct "what-if" analyses to evaluate the impact of business changes or external factors
What is Required (Qualifications):
- Bachelor's degree in Business, Statistics, Mathematics, or a related field (or equivalent experience)
- 2+ years of experience in workforce management, forecasting, or data analysis in a contact center environment
- Proficiency in workforce management platforms (e.g., Calabrio, NICE, Verint)
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Interest in sustainability and a passion for making a meaningful impact on the environment
How to Stand Out (Preferred Qualifications):
- Experience with Calabrio WFM, Amazon Connect, and Salesforce platforms
#EnergyEfficiency #WorkforceManagement #Sustainability #CareerOpportunity #CompetitivePay
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