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Scheduling Specialist, Workforce Management
This job is now closed
Job Description
- Req#: 4954039007
Employer Industry: Payment Processing Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive pay with potential for bonuses
- Supportive and collaborative work environment
- Chance to make a positive impact on operational efficiency and employee satisfaction
- Involvement in a leading company that is redefining commerce technology
What to Expect (Job Responsibilities):
- Generate and publish schedules at least 4 weeks in advance, including shift start/stop times, breaks/lunches, and off-phone activity (OPA)
- Proactively identify overtime or schedule changes needed due to absences or attrition
- Collaborate with Training on new hire schedules, nesting periods, and training/continuing education sessions
- Conduct routine schedule analysis, interval staffing reviews, and shift bid preparation
- Produce daily reports and documentation while continually seeking efficiency improvements
What is Required (Qualifications):
- Minimum of 3 years of contact center WFM experience
- Advanced proficiency in Google Suite
- Strong interpersonal, collaborative, and decision-making skills
- Proven ability to manage multiple priorities and adapt to change
- Excellent organizational, time management, and grammatical skills
How to Stand Out (Preferred Qualifications):
- Experience with NICE IEX and CXone WFM systems
- Advanced analytical and technical skills
- Ability to summarize complex information using charts, graphs, and reports
#PaymentProcessing #WorkforceManagement #CareerOpportunity #Collaboration #AnalyticalSkills
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