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Job Summary:
Under moderate supervision, the Business Solutions Implementation Lead is responsible for managing the onboarding of legal plan and identity theft protection benefit programs selected by large customers/employers. This position is accountable for customer satisfaction and quality execution of stated tasks throughout the process.
Responsibilities:
Scope of the Role
The Busi...
Position Summary:
The Product Support Analyst provides Tier 1 support for the company's core applications, ensuring internal business users can effectively perform their roles. The analyst works through support ticket queues, performing tasks such as troubleshooting login issues, running console commands, validating email delivery, updating plan designs, and escalating complex issues as needed....
Position Summary:
The Customer Success Lead acts as a dedicated advocate for both clients and members, delivering a high level of personalized service and acting as the primary channel for external product support, education, and issue resolution. This role requires a proactive approach in building and maintaining relationships with internal and external clients, utilizing technology, expertise...
NOTE: The ideal candidate for this role resides in TX, OK, FL, GA, TN, or AR.
Position Summary:
The Sales Development Representative is responsible for driving sales growth by diligently following up on existing pipeline opportunities, supporting territory expansion, setting qualified appointments for the sales team and driving specific, measurable outcomes.. The ideal candidate is a service-or...
