Centerstone
Contact Center Specialist
This job is now closed
Job Description
- Req#: JR-030688
Employer Industry: Behavioral Health Services
Why consider this job opportunity:
- Salary up to $22.00 per hour
- Comprehensive benefits including medical, dental, and vision coverage
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- Opportunities for continuing education and professional development
- Supportive work culture that values respect, integrity, and empowerment
What to Expect (Job Responsibilities):
- Provide compassionate and respectful customer service to callers, aiming for one-call resolution
- Schedule appointments and connect patients with appropriate clinicians and services
- Conduct crisis screening assessments and coordinate with crisis teams as needed
- Document essential demographic information accurately in CRM and/or EMR systems
- Manage referrals and perform follow-up calls to ensure patient needs are met
What is Required (Qualifications):
- High school diploma or GED required
- Minimum of 2 years of experience in healthcare, customer service, or a contact center setting
- Strong verbal and written communication skills
- Ability to work independently in a remote environment and collaboratively in a team
- Familiarity with EMR, CRM, and scheduling software preferred
How to Stand Out (Preferred Qualifications):
- Bachelor’s degree in human services, psychology, social services, education, or a related field preferred
- Experience using integrated communication platforms, including video conferencing and call-handling systems
- Proficiency in basic computer hardware and software functionality
#BehavioralHealth #CustomerService #CareerOpportunity #CompetitivePay #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Call Centerstone at 1-877-HOPE123 (877-467-3123) for patient-focused, reliable, affordable mental health care and counseling services to help you heal, recover and live your best life.
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