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Supervisor, Healthcare Customer Service
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Job Description
- Req#: R-2026-02-00057
Employer Industry: Healthcare Intelligence
Why consider this job opportunity:
- Salary range of $60,000 - $62,000
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, vision, life insurance, and 401(k) savings plans
- Supportive and collaborative work environment
- Chance to make a positive impact in healthcare customer service and operations
- Flexibility of hybrid or remote work options
What to Expect (Job Responsibilities):
- Supervise a team of clerical support staff to ensure high-quality customer service activities
- Handle escalated questions and issues from team members and providers through phone and written correspondence
- Provide training and support to new team members and ensure adherence to workflows and requirements
- Conduct regular performance reviews and provide coaching and direction to team members
- Collaborate with internal departments to resolve issues and implement changes effectively
What is Required (Qualifications):
- High school degree or GED required; some college education (AS or BS) is a plus
- Minimum of 6 years of progressive customer service experience in the medical or health insurance field
- At least 1 year of prior experience supervising or managing clerical or administrative staff
- Thorough knowledge of CPT/HCPCs/ICD-9/ICD-10 coding and Medicare rules and regulations
- Strong verbal and written communication skills, with excellent interpersonal abilities
How to Stand Out (Preferred Qualifications):
- Experience in medical claims processing or quality assurance
- Proven problem-solving and analytical skills
- Proficiency in Microsoft Office applications, particularly Excel
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality of sensitive data
#HealthcareIntelligence #CustomerService #CareerGrowth #RemoteWork #HealthcareJobsAbout the company
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