• Job Description

  Req#: 73

  TestingTime.com – Europe's best online test user recruitment service

  TestingTime supports user researchers, UX/UI specialists and market researchers from well-known companies such as Zalando, UBS, Kleinanzeigen, Trivago, Salomon and AXA by making test user recruiting easy, fast, and hassle-free.

  
  

  Do you love supporting our customers recruitment projects from A-Z? We’d like to have you in our team as our new Fulltime Customer Operations Specialist! You will be a key member of TestingTime’s team and be responsible for the daily delivery of the best matching test users.

  
  

  Your responsibilities in details:

  • You independently handle customer support queries via calls and emails, acting as the first point of contact during our service hours 8:30-17:30h CET
  • Troubleshooting in case of late cancellations, non-attendance of the participants and other issues
  • Collaborating cross-functionally with Key Account Managers, Product Managers and Marketing
  • Handling customer and user requests via ticketing systems

  
  

  This job is for you if you have…

  • a permanent residence and work permit in Europe
  • a background and experience in customer service or a similar office job
  • a positive, enthusiastic and going the extra mile when needed to fit in our company’s culture
  • excellent written and verbal communication skills in French (ideally native) and English
  • a passion to deliver a first class customer service with a proactive, flexible and structured approach
  • the capability to handle difficult customers or situations by offering solutions
  • the ability to work under pressure in peak times and to meet demanding recruitment deadlines
  • the ability to prioritise different urgent tasks at the same time
  • an adaptive capacity to new systems, processes and tasks
  • the interest of contributing as a team player within a functioning team
  • the eagerness to constantly develop in this long term opportunity

  
  

  It would be outstanding, but optional if you…

  • speak German fluently on top of French and English
  • have experience in project / partnership management
  • are familiar with the service hub from Hubspot and/or the Zendesk ticketing system
  • knowledge about the Swiss market
    

  
  Benefits:

  • Apple laptop
  • Extra bonus for outstanding team performance
  • After your first successful year, you get a considerable yearly budget for further education, coaching and training
  • Generous vacation contingent and additional loyalty days
    

  
  
  

  Please only apply for this position if you are fluent in both French and English.

• About the company

  Beschreibe deine Zielgruppe und erhalte passende Teilnehmer für deine Benutzertests, Fokusgruppen, Interviews, Umfragen oder Tagebuchstudien.

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