Xanterra
Customer Service Representative (Remote)
5 days agoWhat's your preference?
Job Description
- Req#: 38536
Employer Industry: Cruise Line and Travel Services
Why consider this job opportunity:
- Competitive base hourly wage plus incentives
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your own home
- Comprehensive benefits package including medical, dental, vision, and 401(k) with company match
- Supportive and collaborative work environment
- Chance to engage with travelers and craft memorable experiences
What to Expect (Job Responsibilities):
- Conduct daily production work related to processing bookings with high quality and accuracy
- Process reservations, revisions, cancellations, and booking notes using the reservation system
- Provide exceptional guest service through all communication channels in a professional manner
- Act as the primary contact for all service-related inquiries via phone, email, and chat
- Assist in achieving departmental revenue goals by upselling or adding value to existing bookings
What is Required (Qualifications):
- Previous customer service experience preferred
- Must effectively communicate in writing and verbally with professionalism and confidence
- Ability to organize and manage multiple tasks simultaneously
- Self-starter with excellent task management skills
- Basic understanding of Microsoft Office programs
How to Stand Out (Preferred Qualifications):
- Experience in cruise or tour operations/reservations
- Demonstrated capability to maintain professionalism in high-pressure situations
- Familiarity with travel industry standards and practices
#CruiseLine #CustomerService #RemoteWork #TravelIndustry #CareerOpportunity
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Xanterra Travel Collection is the United States’ largest park concessions management company. Combining dramatic settings and landmark buildings with
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