Concentrix - CA
Customer Service / Tech Support Rep – Tech Products (Remote)
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Job Description
- Req#: R1682130
Employer Industry: Technology Support Services
Why consider this job opportunity:
- Base salary of $19.50/hr, plus performance-based incentives
- Opportunity for career advancement with 80% of management promoted from within
- Work-from-home convenience with a supportive remote work environment
- Access to health, dental, and vision insurance, as well as a comprehensive employee assistance program (EAP)
- DailyPay enrollment option for early access to earned wages
- Participation in diverse employee resource groups and mentorship programs
What to Expect (Job Responsibilities):
- Provide excellent customer service and technical support for client products and services
- Troubleshoot and resolve technical issues related to hardware and software
- Document and track customer interactions and information in databases
- Maintain a broad knowledge of client products, including smartphones, tablets, and computers
- Deliver expert customer experiences while maintaining a friendly and professional demeanor
What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong focus on building customer relationships and problem-solving
- Ability to work in a quiet, distraction-free environment from home
- Proficiency in computer navigation and fast-paced multi-tasking
How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Eagerness to learn new technologies and concepts
- Strong communication skills for effectively explaining technical issues
#TechnologySupport #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
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