• Job Description

  Req#: 37ff3400-1ef7-4aee-a5f2-a2985198d942
  Employer Industry: Restaurant Technology
  
  Why consider this job opportunity:
  - Expected hourly rate up to $21.55/hr depending on candidate location
  - Unlimited paid vacation to support work-life balance
  - Comprehensive medical, dental, and vision plans along with mental health coverage
  - Ongoing training and growth opportunities within a recognized "Best Place to Work"
  - 401(k) matching and employer-contributing student loan assistance program
  - Flexibility to work remotely with a supportive and inclusive team culture
  
  What to Expect (Job Responsibilities):
  - Manage escalated restaurant partner issues requiring experienced judgment and a solutions-first mindset
  - Handle retention conversations with partners at risk of canceling, using empathy and product knowledge
  - Support account-focused needs including add-on services, account updates, and platform inquiries
  - Communicate with partners across phone, chat, and email to ensure effective resolutions
  - Progress through onboarding and training to independently manage escalated cases within set SLAs
  
  What is Required (Qualifications):
  - Experience in customer-facing roles handling escalated or relationship-driven situations
  - Strong written and verbal communication skills adaptable to various situations
  - Ability to maintain calm and empathy during difficult conversations
  - Organizational skills to manage multiple open cases simultaneously
  - Comfort with technology and a willingness to learn new tools; experience with Salesforce or similar CRM platforms is a plus
  
  How to Stand Out (Preferred Qualifications):
  - Availability to work shifts between 6:00am–7:00pm PT, including weekends and holidays
  - Experience in a technology-driven customer support environment
  
  #RestaurantTechnology #CustomerSupport #RemoteWork #CareerGrowth #DiversityAndInclusion
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  ChowNow is an online food ordering platform that connects customers with local restaurants.

Notice