Maple
Customer Support Representative (South Africa, Remote)
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Job Description
- Req#: 01e4507a-bde0-4a46-8929-10ec77d29377
Employer Industry: AI Technology for Local Businesses
Why consider this job opportunity:
- Competitive salary and meaningful equity
- Opportunity to work with a real product that has growing revenue
- Strong in-person culture with fast feedback loops and minimal bureaucracy
- Join a small team that operates like a founding team
- Comprehensive benefits package including health, dental, vision, 401k, life insurance, and unlimited PTO
- Tools budget to support your success and productivity
What to Expect (Job Responsibilities):
- Guide new customers through the onboarding process and setup
- Handle inbound support calls, texts, and emails while troubleshooting real-time issues
- Document cases clearly in Salesforce and communicate effectively in Slack
- Identify gaps in workflows and suggest improvements to onboarding flow or documentation
- Take ownership of issues from start to finish, ensuring customer satisfaction
What is Required (Qualifications):
- Fluency in English (C1/C2) with strong written and verbal communication skills
- 2–5+ years of experience in customer support, onboarding, or high-touch SaaS roles
- Proven ability to handle escalations and complex customer issues with professionalism and empathy
- Strong organizational skills with the ability to manage multiple active cases simultaneously
- Quick thinker who can remain calm and solution-oriented in high-pressure situations
How to Stand Out (Preferred Qualifications):
- Experience working with SMBs or local businesses
- Familiarity with tools such as Intercom, OpenPhone, and Salesforce
- Background in supporting technical products
- Experience thriving in early-stage startup environments
#AI #CustomerSupport #SaaS #StartupCulture #CareerOpportunity #CompetitiveBenefits
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