MCI
Entry Level Remote Customer Service Representative (Nova Scotia)
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Job Description
- Req#: 30164
Employer Industry: Business Process Outsourcing
Why consider this job opportunity:
- Competitive pay with hourly rates and bonus opportunities
- Comprehensive benefits including medical, dental, vision, and life insurance
- Paid time off and flexible schedules to maintain work-life balance
- Opportunities for career advancement, including roles in supervision and management
- Engaging work environment with daily contests and prizes
- Work from home flexibility, allowing for a comfortable work setting
What to Expect (Job Responsibilities):
- Handle inbound customer service calls, addressing inquiries and resolving issues
- Utilize technology to manage accounts and assist customers effectively
- Identify sales opportunities and promote products and services to customers
- Escalate customer concerns to management when necessary
- Ensure high levels of customer satisfaction through effective problem-solving
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Ability to evaluate, troubleshoot, and follow up on customer issues
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service or technical support role
- Strong typing skills (20+ words per minute)
- Familiarity with Windows operating systems
- Proven ability to work in a fast-paced environment and adapt to change
- Experience in conflict resolution and negotiation
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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