State of South Carolina
Help Desk Support Specialist III -Remote
6 days agoWhat's your preference?
Job Description
- Req#: 5272674
Employer Industry: Government - Judicial Services
Why consider this job opportunity:
- Comprehensive benefits package including health, dental, vision, long-term disability, and life insurance for employees and their families
- State retirement plan and deferred compensation programs available
- 15 days of paid annual leave and 15 days of paid sick leave per year
- Opportunity for professional growth and development within the South Carolina Judicial Branch
- Engaging work environment with a focus on technology in the courtroom setting
- Paid parental leave and 13 paid state holidays annually
What to Expect (Job Responsibilities):
- Analyze, troubleshoot, and provide solutions to technology issues for Judicial Branch employees
- Assemble, configure, install, and maintain computer equipment and peripherals
- Provide remote support for IT equipment and video conferencing technology in courtrooms
- Assist in the development and documentation of test procedures for technical support
- Manage end-user accounts and ensure compliance with security protocols
What is Required (Qualifications):
- Bachelor's degree in Computer Science, Technology Management, or Business Administration with 3+ years of Help Desk and AV support experience; OR an associate degree with 4+ years of experience; OR a high school diploma with 6+ years of experience
- One relevant certification required: A+, Network+, Security+, MCP, MOS, or MTA
- Experience providing technical support in a Help Desk role
- Knowledge of AV technology, Windows 10 or greater, and Microsoft Office/Office 365
- Familiarity with hardware and software systems setup and troubleshooting
How to Stand Out (Preferred Qualifications):
- 1-2 years of experience as a digital court reporter or AV technician
- Familiarity with SharePoint, Crystal Reports, and audio-visual technologies
- Basic understanding of cloud-based storage solutions and user account management
- Experience with audio playback software and AV equipment
- Knowledge of specialized vocabulary used in judicial proceedings
#GovernmentJobs #JudicialServices #HelpDeskSupport #AVTechnology #CareerGrowth #EqualOpportunityEmployer
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
South Carolina (/ˌkærəˈlaɪnə/) is a state in the Southeastern region of the United States.
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